ONLINE GAMBLING CLAIM SUPPORT

A clear path to recovering what you're owed.

SBGOK assesses serious claims involving Curaçao-connected online gambling operators, organizes the evidence and coordinates the recovery path. There is no fee for checking your case or preparing the dossier. We are paid only if money is recovered.

Scattered evidence → structured case
How it works

Three steps, no fee until money is recovered

1

Check your case

A short, free eligibility check tells you whether a full review makes sense.
2

Build the evidence dossier

We help you gather dates, documents and communications into a structured case file — see our evidence guide.
3

Follow the recovery path

A route is selected and pursued on your behalf, with regular status updates via your secure case area.
No SBGOK fee is charged at any of these steps if no money is recovered.
No upfront fees

You only pay if we recover money for you

01
Checking your case is free.
02
The structured dossier assessment is free.
03
If the case is accepted, the contingency percentage is agreed before work starts.
04
SBGOK is paid only after a recovery is collected.
05
Any possible external court, expert or counsel cost is explained separately in writing.
Evidence-led

From scattered screenshots to a sourced case file - an example

We identify the operator entity behind the brand, organize dates and documents chronologically, flag missing evidence and select an appropriate recovery route.

Dossier preview
Operator entity confirmed
Licence and legal entity traced from the brand domain.
Chronology assembled
14 dated events between 3 March and 21 May.
Missing: withdrawal request record
Requested from claimant — one defined evidence package.
Route under review
Direct claim, then licensing complaint if unanswered.
Service targets

What you can expect, and by when

These are service targets for our communication with you. They are not guarantees about the outcome of a claim.

Immediate

Submission confirmation and case reference.

4 business days

Initial completeness review of your intake.

10 business days

Accept, request one defined evidence package, or decline.

Every 14 days

Update on an active case, even when nothing has changed.

Our public outer commitment is a substantive reply within 20 working days. See the full process →

Who we are

Legal identity and governance

SBGOK is a claims support service. It is not a law firm and does not provide legal representation. Where representation is required, an independent qualified professional is engaged under separate terms.

Registered entity and contact details

Published in full in the footer and on the about page.

How your documents are stored, used and deleted.

Knowledge base
Sourced records and plain-language guides

SBGOK publication

How the contingency fee actually works

Last reviewed 18 July 2026

SBGOK publication
Licensing red flags: warning signs in an operator's registration

Last reviewed 1 August 2026

Media mention
Cited: balances left behind after sudden account closures

Last reviewed 11 June 2026

Questions

Frequently asked

Do I pay anything upfront?

No. The eligibility check and the structured dossier assessment are free. SBGOK is paid only after money is successfully recovered.

No SBGOK fee is due. Any external cost that could arise is explained to you in writing before it is incurred.

As an agreed percentage (XX%) of the recovery actually collected on your behalf. The percentage is confirmed in your engagement agreement before any work begins.

In some routes, yes. Court, expert or independent counsel costs are separate from the SBGOK contingency fee and are explained to you in writing before they apply.

Usually account statements, deposit and withdrawal records, operator communications and dated screenshots. You can start without all of it — we will tell you what is missing.

No. The check is an indication of whether your situation fits our criteria. Every case decision is made by a person after reviewing your intake and evidence.

Find out in a few moments whether we can help.

Free, no commitment, and reviewed by a person.