You won or held a balance, requested a withdrawal, and the operator has not paid it out — or has cancelled it, frozen it or reduced it without a clear, documented reason.
Free to check
Human-reviewed
Reply within 20 working days
A withdrawal is requested and then stalls. The operator asks for the same verification documents repeatedly, cites a term you were never shown, reclassifies your winnings as a bonus breach, or simply stops responding. In some cases the balance disappears from the account entirely.
This is the most common claim we assess. It is also the one where evidence quality decides most — dated screenshots of the balance and the withdrawal request are often the difference between a case we can build and one we cannot.
✓
You do not need all of this to start. The intake tells you what is missing.
Possibly. Bank records, emails and support transcripts often reconstruct enough of the picture. Tell us what you have in the check.
That claim has to be evidenced by the operator against the terms that applied on the date you played. We assess whether it holds up.
No. The check and the dossier assessment are free. SBGOK is paid only if money is recovered.
