The eligibility check and initial assessment are free. If SBGOK offers to take a case forward, the recovery route, funding and any external costs are agreed in writing before work begins.
Two to five minutes, ten questions, no documents needed. You get an indication, not a decision.
You create a secure case, add a chronology and upload what you have. You can save and return at any time.
A human reviewer assesses the information provided. SBGOK’s current public commitment is to respond within 14 working days; an incomplete matter may require further evidence before a decision.
If a case is taken forward, written engagement terms set out the recovery route, any contingency arrangement and the treatment of external costs before work begins.
After engagement, SBGOK pursues the agreed route and provides updates in accordance with the engagement terms and the circumstances of the case.
The first three stages cover assessment. The current public service commitment is a response within 14 working days; this is not a guarantee that a case will be accepted.
The current public commitment on sbgok.com is a response within 14 working days. The milestones below describe the process without creating additional deadlines not established in the engagement terms.
A confirmation should be shown when the submission has been received successfully.
Current public commitment for an initial substantive response.
SBGOK may request defined evidence before deciding whether the matter can be taken forward.
Written engagement terms must be provided and agreed.
Update timing follows the engagement terms and the circumstances of the case.
These are process descriptions, not guarantees about acceptance, timing of resolution or recovery.
Identify the operator entity behind the brand and domain.
Structure your evidence into a dated, sourced dossier.
Select and pursue an appropriate recovery route.
Keep you informed with a clear status and next update date.
We are not a law firm and do not provide legal representation.
We do not give legal advice through this website.
We do not promise that money will be recovered.
We do not take cases outside our published criteria.
The eligibility check and initial assessment are free. If a case is taken forward, any funding arrangement, contingency fee or external cost must be stated in written engagement terms before recovery work begins.
Takes 2-5 minutes. No commitment and no assessment fee.
