What this usually looks like
These cases usually surface later — during a KYC check, an inheritance, or when a family member contacts the operator about the account. The central question is what the operator's verification process should reasonably have caught at the time the account was opened.
We handle this category with extra sensitivity and will always explain, in writing, what a recovery route would involve before proceeding.
Common evidence
✓
Proof of age at account creation
ID or official record showing the date of birth.
✓
The account creation date
From the operator or your own records.
✓
Any verification the operator did perform
Documents requested and what was accepted.
✓
Deposit records for the period in question
Bank or card statements.
You do not need all of this to start. The intake tells you what is missing.
Possible exclusions
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Cases where age was knowingly misrepresented using documents that would deceive reasonable verification.
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Operators with no traceable legal entity or Curaçao connection.
Typical pathway
Entity identification
Trace the brand to a legal entity and its licence position.
Documented demand
A formal, evidenced claim to the operator with a response deadline.
Licensing or payment-channel route
Escalation where a regulator or processor has leverage.
Legal escalation, if justified
Referred to independent counsel under separate terms, with costs explained first.
Questions about this claim type
Who can submit this type of claim?
The account holder, or a parent or guardian acting on their behalf where appropriate.
Will this involve law enforcement?
Not necessarily. We will explain any implications of a chosen recovery route before it is pursued.
Does checking cost anything?
No. The check and the dossier assessment are free. SBGOK.com is paid only if money is recovered.