SBGOK · PRIVACY POLICY

What we hold, why we hold it, and what you can ask us to do with it

Written in plain language, because you are being asked to hand over bank records and personal correspondence. Last reviewed 31 July 2026.

Who we are

SBGOK (Stichting Belangenbehartiging Gedupeerden Online Kansspelen) is a Curaçao-registered foundation, Chamber of Commerce no. 149704, based at Saliña Galleries Unit D205A, Willemstad, Curaçao. We help players pursue legitimate claims against online gambling operators, including withheld winnings, wrongful account closures, KYC and verification disputes, and self-exclusion failures. This policy explains what personal data we collect through this website, why we collect it, and how we handle it.

What we collect and why

When you submit a claim through Check your case, we collect the information needed to assess and pursue it.

Contact details

Name, email address, country, age, and optionally phone, WhatsApp, Telegram or Signal details and your preferred contact hours.

Case details

The operator and website involved, the licensor, claim amount and currency, a description of what happened, your account creation date, and answers to eligibility questions such as self-exclusion or identity verification timing.

Evidence you upload

Screenshots, account statements or correspondence you choose to provide.

Technical information

Collected automatically, such as IP address and browser details, used for security and spam prevention.

You can submit a claim without creating an account. If you choose to sign in or register, we also hold your account login details.

Why we collect it

To assess whether your case falls within the types of claims we handle.

To correspond with you about your claim and request further evidence if needed.

To pursue your claim with the operator, licensor, payment provider or relevant regulator on your behalf.

To keep an internal record of claims we have handled, for our own case management and reporting.

Who we share it with

We do not sell your personal data. We may share relevant parts of your case information with:

The operator, licensor or payment provider involved in your case, where necessary to pursue your claim.

Legal advisors, claims handlers or dispute resolution bodies assisting with your case.

Regulators, where we are required to report or where doing so supports your claim.

Service providers who host our website and systems, under confidentiality obligations.

We will never publish your name or case details in our Newsroom, or anywhere else, without your explicit consent.

How long we keep it

We retain claim information for as long as your case is active, and for a reasonable period afterwards to meet our own record-keeping obligations and to respond to any dispute about how your case was handled. If your claim does not proceed, we keep only the minimum information needed to record that outcome.

Your rights, and how to use them

Depending on where you live, you may have the following rights. To exercise any of them, contact us using the details below.

Access

Ask what personal data we hold about you.

Correct

Ask us to correct inaccurate or incomplete data.

Request deletion

Ask us to delete your personal data, subject to our record-keeping obligations.

Object or restrict

Object to, or ask us to restrict, how we use your data.

Cookies

This website uses cookies required for it to function correctly — for example, to keep you signed in and to protect submission forms from spam. We do not currently use advertising or third-party tracking cookies.

Security

We take reasonable technical and organisational measures to protect the information you share with us, including any evidence and documents you upload. No online system is completely secure, so please avoid sending highly sensitive information, such as full payment card numbers or government ID numbers, by email where a more secure channel is available.

Questions about your data?

This policy was last reviewed 2026-07-31. We may update it from time to time; material changes will be reflected on this page.