Claim timelines explained: what to expect and when

Two timelines must be kept separate. SBGOK’s current public website says that submitted matters are assessed and answered within 14 working days. This is a communication commitment, not a promise that a case will be accepted or resolved within that period.

If SBGOK offers to take a matter forward, the time needed to pursue it depends on the evidence, the operator’s response, the complaint route and whether independent counsel, ADR or court action is required. Any case-specific milestones or update arrangements should be stated in the engagement terms or later case communications.

Claimants should rely on their case reference and written communications for the applicable next step rather than treating a general article as a deadline for recovery.