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Regulatory update

Licensing

14 July 2026 · 2 min read

Curaçao licensing transition: what changes for players with open disputes

The LOK changed Curaçao’s licensing framework, but an open player dispute does not automatically transfer to a new licensor.
Editorial desk

Curaçao’s National Ordinance on Games of Chance (LOK) took effect on 24 December 2024. The Curaçao Gaming Authority notes that the previous offshore-gaming law remains relevant through the LOK’s transitional provisions.

For an open dispute, do not assume that the file automatically moves to an operator’s new licensor. Verify the operator’s current legal entity, authorised domain and licence status, then follow the operator’s complaints procedure. If the complaint is not resolved, the available next step may involve an ADR provider or a court, depending on the applicable rules and the facts.

The CGA states that it may use complaints for supervision and enforcement, but it does not mediate individual disputes or order compensation. Its complaints policy describes the operator-first process and escalation to ADR.

A claimant asking SBGOK to assess an older dispute should provide the operator entity, domain, account records and dates so the applicable licensing period and route can be checked.

Why this matters

Using the wrong entity or complaint route can delay an open dispute; licence status must be checked against the event and operator involved.

Sources, verification and corrections

CGA Online Gaming guidance LOK commencement, transitional provisions and limits of the CGA’s individual-complaint role.
CGA Player Complaints Policy Official operator-first complaint process and escalation framework.
Editor of record: Editorial desk · Source verified

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Editorial note

Newsroom items are general information, not legal advice about your claim. Where we describe a case we handle, details are anonymised and published with written consent.